SHIPPING

All orders are shipped via USPS standard mail.

If you are local (St. Augustine, Florida), complementary, in person delivery may also be an option for orders larger than $150 before discounts.

Order pickup is currently unavailable.

We do not offer international shipping currently.

We make best efforts to ship all orders within three (3) days of order being placed. All orders placed after 12 PM on Friday will be processed the following Monday as will orders placed on Saturday or Sunday.

DELAYS/BACKORDER

Manufacturers are currently experiencing minor delays particularly with our brand partners overseas. This may cause a delay in receiving products to our warehouse.  We make every attempt to not have this interfere with the product's arrival to you. We will alert you of any delays as soon as possible.

RETURNS

We understand there may be an occasion when you change your mind, or something is not quite as you expected. Due to the nature of the products we sell we only accept returns for non-sale items that are unused, unopened and in the state that they were delivered to you within twenty-one (21) days of purchase.

All returns will be in the form of store credit.

If you would like to make a return, simply contact us at sayhello@hopcraftatelier.com (please include a subject line with “RETURN” and your first and last name) or call 904-217-4002. We will instruct you as to how to return your purchase. Once your returned items are received, they will be examined and if in condition mentioned about, we will issue a store credit that includes product cost and tax. Please note that we cannot offer refunds on products or shipping costs. Additionally, we will not issue a refund if products are returned to us damaged due to poor packaging.

If the product was damaged at time of delivery, please contact us immediately at sayhello@hopcraftatelier.com (please include a subject line with “DAMAGED DELIVERY” and your first and last name) or call 904-217-4002 to being the process of verifying your claim and filing a complaint with USPS.